The report shows The carrier experiencing massive cancellations and refund processing delays, with hundreds of travelers involved as itineraries cancelled or under review due to operational scheduling adjustments. Customers described last-minute cancellations, missing plans, and delayed refunds, with some credits offered or new dates in lieu of refunds. Articles note routes to China, Sri Lanka, and South America were affected. Affected clients pursued refunds as frustration grew over outdated communications and communication lapses. Additional sources note the fallout deepens as more travelers report cancellations or rescheduled tours.
avg travels cancelled trips for more than 200 customers after emailing them last week that their itineraries were under review because of “operational scheduling adjustments.” The company said it remained “fully operational” and was working with affected customers, even as more than a dozen tour pac…
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docs.predictleads.comAustralian travellers say they have been dumped days and weeks before their overseas holidays after a tour company cancelled their trips.
www.abc.net.auTourists have been left stranded abroad after the travel agency made a worrying announcement, with many now finding their money may have been taken off them
www.mirror.co.ukThe ABC has been contacted by more than 100 travellers since first reporting on the matter on Monday, with some claiming their tours were cancelled at the last minute and itineraries changed.
www.abc.net.au